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FAQ

Is shipping international?

Yes, we do ship world wide. However, we do recommend you choose the track and trace option if you live outside the EU. We are not responsible for any lost packages or damages that happened during the postal transit.

How can I join the Lily Like Private Facebook Group?

With every completed Supplied by Lily order you will get an invitation to the private Facebook group. In this community you can chitchat about study tips, university and life in general. After joining, you have to answer the question with your order number and you will be accepted to our exclusive #Girlboss group!

You can find the Facebook group here: https://www.facebook.com/groups/lilylike.

Does the Desk Planner contain 12 months?

The Supplied by Lily Desk Planners have a monthly overview containing 12 months and a weekly overview containing 52 weeks. However, the Desk Planner doesn’t have any dates on it. This way you can use it even longer than 12 months, because you can actually choose to skip a month or week and only fill in the pages you actually want to schedule.

How can I pay?

You can pay by using PayPal, Credit Card, iDeal, or Direct Bank Transferral (you just have to transfer the payment to the bank information mentioned down below or on the order page from your bank).

Estimated time of Delivery?

Due to the fact we are still a small brand, we fulfill all orders within 1-7 working days. We ship out all orders every Wednesday. Once your order is completed and ready for shipping, you will receive an email to inform you your product has been shipped.

Domestic

Shipping within the Netherlands has an estimate delivery time of 1-7 working days (with a maximum of 30 days).

Shipping withinthe Netherlands using DHL Express will give you a Tracking code for the DHL website and has an estimate delivery time of 1-3 working days.

Europe

Shipping within Europe has an estimate delivery time of 1 to 4 weeks. However, weather, holidays, location, and customs play a huge part in shipping and delivery time, and could slow down the process.

Shipping within Europe using DHL Express will give you a Tracking code for the DHL website and has an estimate delivery time of 2-3 working days.

International shipping

International shipping outside Europe has an estimated delivery time of 4 to 12 weeks. However, weather, holidays, location, and customs play a huge part in shipping and delivery time, and could slow down the process.

International shipping outside Europe using DHL Express will give you a Tracking code for the DHL website and has an estimate delivery time of 2-4 working days.

Do you accept Returns?

We do accept (international) returns. If the order did not arrive within 30 days for the Netherlands, 4 weeks for Europe, and within 12 weeks for international orders, we will accept returns within 14 days of the arrival of the package. The costs of the shipping of the return is for the customer. We refund the amount of the original order within 14 days.

INFO

FOR QUESTIONS & PRESS INQUIRIES: info@suppliedbylily.com

ACCOUNT HOLDER: Lily Like
NAME BANK: RABOBANK
IBAN:
NL87RABO0331678640
BANK ADRESS: Guldenstraat 12, 9712 CE Groningen, Groningen, The Netherlands
BIC: RABONL2U
COC: 61628115
VAT: NL218316355B01

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