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FAQ

Is shipping international?

Yes, we do ship world wide. However, we do recommend you choose the Shipping with Tracking option to ensure your package will arrive safely. We are not responsible for any lost packages or damages that happened during the postal transit.

How can I join the Lily Like Private Facebook Group?

With every completed Supplied by Lily order you will get an invitation to the private Facebook group. In this community you can chitchat about study tips, university and life in general. After joining, you have to answer the question with your order number and you will be accepted to our exclusive #Girlboss group!

You can find the Facebook group here: https://www.facebook.com/groups/lilylike.

Does the Desk Planner last for a full year?

The Supplied by Lily Desk Planners have a monthly overview containing 12 months and a weekly overview containing 52 weeks. However, the Desk Planner doesn’t have any dates on it. This way you can use it even longer than 12 months, because you can actually choose to skip a month or week and only fill in the pages you actually want to schedule.

How can I pay?

You can pay by using PayPal, Credit Card, iDeal, or Direct Bank Transferral (you just have to transfer the payment to the bank information mentioned down below or on the order page from your bank).

Estimated time of Delivery?

Due to the fact we are still a small brand, we process all orders within 1-5 business days. We ship out all orders once a week, every Wednesday. Once your order is completed and ready for shipping, you will receive an email to inform you your product has been shipped. We have various shipping methods you can choose at the check out in order to cater to everyone’s needs:

Domestic (the Netherlands)

  • POST NL SHIPPING WITH TRACKING: Shipping within the Netherlands using Post NL Shipping with Tracking has an estimate delivery time of 1-2 business days (with a maximum of 30 days) after the order is processed. There is shipment tracking available from Post NL with this shipping method.
  • DHL PARCEL WITH TRACKING: Shipping within the Netherlands using DHL Parcel has an estimate delivery time of 1-2 business days after the order is processed, and has the option to be delivered at your door or a DHL Service Point. There is shipment tracking available from DHL with this shipping method.
  • DHL EXPRESS  WITH TRACKING: Shipping within the Netherlands using DHL Express has an estimate delivery time of 1 business day after the order is processed. There is shipment tracking available from DHL with this shipping method.
  • POST NL SHIPPING WITHOUT TRACKING: Shipping within the Netherlands using Post NL Shipping without Tracking has an estimate delivery time of 1-7 business days (with a maximum of 30 days). There is no tracking available using this shipping method. Although this shipping method is the cheapest shipping method available, if your order gets lost or damaged during transit, we will not refund it.

Europe

  • SHIPPING WITH TRACKING: Shipping within Europe using Shipping with Tracking has an estimate delivery time of 2-16 business days depending on the EU country (you can find the exact estimate for your country on the check out page) after the order is processed. There is shipment tracking available from Post NL with this shipping method.
  • DHL PARCEL WITH TRACKING: Shipping within Europe using DHL Parcel has an estimate delivery time of 1-12 business days depending on the EU country (you can find the exact estimate for your country on the check out page) after the order is processed, and has the option to be delivered at your door or a DHL Service Point. There is shipment tracking available from DHL with this shipping method.
  • DHL EXPRESS WITH TRACKING: Shipping within Europe using DHL Express has an estimate delivery time of 1-5 business days depending on the EU country (you can find the exact estimate for your country on the check out page) after the order is processed. There is shipment tracking available from DHL with this shipping method.
  • SHIPPING WITHOUT TRACKING: Shipping within Europe using Shipping without Tracking has an estimate delivery time of 1 to 4 weeks. However, weather, holidays, location, and customs play a huge part in shipping and delivery time, and could slow down the process. There is no tracking available using this shipping method. Although this shipping method is the cheapest shipping method available, if your order gets lost or damaged during transit, we will not refund it.

Outside Europe (International/World Wide)

  • SHIPPING WITH TRACKING: International shipping using Shipping with Tracking has an estimate delivery time of 2-16 business days depending on the country (you can find the exact estimate for your country on the check out page) after the order is processed. There is shipment tracking available from Post NL with this shipping method.
  • DHL EXPRESS WITH TRACKING: International shipping using DHL Express has an estimate delivery time of 2-5 business days after the order is processed. There is shipment tracking available from DHL with this shipping method.
  • SHIPPING WITHOUT TRACKING: International shipping using Shipping without Tracking has an estimated delivery time of 4 to 12 weeks. However, weather, holidays, location, and customs play a huge part in shipping and delivery time, and could slow down the process. There is no tracking available using this shipping method. Although this shipping method is the cheapest shipping method available, if your order gets lost or damaged during transit, we will not refund it.

We are not liable for any damages or lost items during the shipping process, and we obtain proof of postage for all items sent. 

Customs

We ship all items from  the Netherlands. If you live outside of the European Union, there is a possibility that you will have to pay customs – however, we have not encountered any of our customers having to pay customs in the 3 years that Supplied by Lily exists.

Returns

We do accept (international) returns, or exchanges for a different item. In order to be eligble for a return or exchange, the product has to be in its original packaging and condition, without having any damages (such as folds, missing pages, etc.). We are not responsible for any lost or damages that happen during the shipping process.
If the order arrived within –

  • 30 days for the Netherlands;
  • 4 weeks for Europe; and
  • 12 weeks for international orders,

we will accept returns within 14 days of the arrival of the package. The costs of the shipping of the return or exchange is for the customer. We refund the following amount within 14 days:

  • Full amount of the original order for orders to the Netherlands;
  • Full amount of the original order for orders within the EU; and
  • Amount of the items minus the shipping costs for international orders.

Do you accept Returns?

Returns

We do accept (international) returns, or exchanges for a different item. In order to be eligble for a return or exchange, the product has to be in its original packaging and condition, without having any damages (such as folds, missing pages, etc.). We are not responsible for any lost or damages that happen during the shipping process.
If the order arrived within –

  • 30 days for the Netherlands;
  • 4 weeks for Europe; and
  • 12 weeks for international orders,

we will accept returns within 14 days of the arrival of the package. The costs of the shipping of the return or exchange is for the customer. We refund the following amount within 14 days:

  • Full amount of the original order for orders to the Netherlands;
  • Full amount of the original order for orders to Europe; and
  • Amount of the items minus the shipping costs for international orders.

INFO

FOR QUESTIONS & PRESS INQUIRIES: info@suppliedbylily.com

ACCOUNT HOLDER: Lily Like
NAME BANK: RABOBANK
IBAN:
NL87RABO0331678640
BANK ADRESS: Guldenstraat 12, 9712 CE Groningen, Groningen, The Netherlands
BIC: RABONL2U
COC: 61628115
VAT: NL218316355B01

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