Shipping & Returns

 

Shipping

Due to the fact we are still a small brand, we fulfill all orders within 1-7 working days. We ship out all orders every Wednesday. Once your order is completed and ready for shipping, you will receive an email to inform you your product has been shipped.

Domestic

  • Shipping within the Netherlands has an estimate delivery time of 1-7 working days (with a maximum of 30 days). There is no tracking available using this shipping method.
  • Shipping withinthe Netherlands using DHL Express will give you a Tracking code for the DHL website and has an estimate delivery time of 1-3 working days.

Europe

  • Shipping within Europe has an estimate delivery time of 1 to 4 weeks. However, weather, holidays, location, and customs play a huge part in shipping and delivery time, and could slow down the process. There is no tracking available using this shipping method.
  • Shipping within Europe using DHL Express will give you a Tracking code for the DHL website and has an estimate delivery time of 2-3 working days.

International shipping

  • International shipping outside Europe has an estimated delivery time of 4 to 12 weeks. However, weather, holidays, location, and customs play a huge part in shipping and delivery time, and could slow down the process. There is no tracking available using this shipping method.
  • International shipping outside Europe using DHL Express will give you a Tracking code for the DHL website and has an estimate delivery time of 2-4 working days.

We are not liable for any damages or lost items during the shipping process, and we obtain proof of postage for all items sent. 

Customs

We ship all items from  the Netherlands. If you live outside of the European Union, there is a possibility that you will have to pay customs – however, we have not encountered any of our customers having to pay customs in the 3 years that Supplied by Lily exists.

Returns

We do accept (international) returns, or exchanges for a different item. In order to be eligble for a return or exchange, the product has to be in its original packaging and condition, without having any damages (such as folds, missing pages, etc.). We are not responsible for any lost or damages that happen during the shipping process.
If the order arrived within –

  • 30 days for the Netherlands;
  • 4 weeks for Europe; and
  • 12 weeks for international orders,

we will accept returns within 14 days of the arrival of the package. The costs of the shipping of the return or exchange is for the customer. We refund the following amount within 14 days:

  • Full amount of the original order for orders to the Netherlands;
  • Full amount of the original order for orders to Europe; and
  • Amount of the items minus the shipping costs for international orders.

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