Shipping & Returns

 

Shipping

Due to the fact we are still a small brand, we fulfill all orders within 1-7 working days. We ship out all orders every Wednesday. Once your order is completed and ready for shipping, you will receive an email to inform you your product has been shipped.

Domestic

Shipping within the Netherlands has an estimate delivery time of 1-7 working days (with a maximum of 30 days).

Shipping withinthe Netherlands using DHL Express will give you a Tracking code for the DHL website and has an estimate delivery time of 1-3 working days.

Europe

Shipping within Europe has an estimate delivery time of 1 to 4 weeks. However, weather, holidays, location, and customs play a huge part in shipping and delivery time, and could slow down the process.

Shipping within Europe using DHL Express will give you a Tracking code for the DHL website and has an estimate delivery time of 2-3 working days.

International shipping

International shipping outside Europe has an estimated delivery time of 4 to 12 weeks. However, weather, holidays, location, and customs play a huge part in shipping and delivery time, and could slow down the process.

International shipping outside Europe using DHL Express will give you a Tracking code for the DHL website and has an estimate delivery time of 2-4 working days.

We are not liable for any damages or lost items during the shipping process, and we obtain proof of postage for all items sent. 

We ship all items from  the Netherlands.

Returns

We do accept (international) returns, or exchanges for a different item. In order to be eligble for a return or exchange, the product has to be in its original packaging and condition, without having any damages (such as folds, missing pages, etc.). We are not responsible for any lost or damages that happen during the shipping process.
If the order arrived within –

  • 30 days for the Netherlands;
  • 4 weeks for Europe; and
  • 12 weeks for international orders,

we will accept returns within 14 days of the arrival of the package. The costs of the shipping of the return or exchange is for the customer. We refund the amount of the original order within 14 days.

X